If you are having issues with the web survey, please try the following:

  • Make sure you are not using Internet Explorer as certain parts of our questionnaires may not display correctly.
  • For questions requesting a numeric value, please do not write the value, instead use the keyboard numbers. For example, do not write two, use 2 instead.
  • If your tablet or smartphone is more than five years old, you may not be able to complete the survey using that device.
  • If the questionnaire does not move forward, make sure you have answered all the questions on the page.
  • You can select “Prefer not to answer” if you are not comfortable providing a response.
  • If there is an error or the questionnaire does not load, refresh the page.
  • If your web browser is not compatible with this application, please try using a different device, computer, or browser. If you cannot use a different device, computer, or web browser please contact the CLSA by email at info@clsa-elcv.ca or telephone at 1-866-999-8303. One of our team members will be able to place you on our calling lists for this questionnaire.